📦 Shipping Policy (Updated 09/01/2025)

Free shipping on orders $100+ (Puerto Rico & U.S.)
Free in-store pickup in Bayamón

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Processing Time

• Orders are typically processed within 1 business day.

• Orders placed on weekends or holidays will be processed the following business day.

• Please allow 1–2 business days for order processing during peak seasons.

Shipping & Transit Times

• We normally ship via USPS Ground.

• Typical transit time is 5–7 business days, depending on your location (Puerto Rico, Hawaii, Alaska, or the continental U.S.).

• These timeframes are estimates, not guarantees. Once the package is with the carrier, delays may occur that are outside our control.

Delivery Responsibility

• Once an order is marked “Delivered” by the carrier, Pertinacia LLC is not responsible for lost, stolen, or misdelivered packages.

• If your order shows as delivered but you did not receive it, you must file a claim directly with USPS.

• Pertinacia LLC will not issue refunds for orders marked as delivered.

Lost or Damaged Packages

• If your order is lost in transit or arrives damaged, please contact us within 7 days of the estimated delivery date.

• Include photos of the package and items to speed up resolution.

• We will assist you in filing a claim with USPS, but responsibility ultimately lies with the carrier once the package leaves our facility.

U.S. Shipping Only

• At this time, we only ship within the United States and Puerto Rico.

• If you purchase from outside the U.S. using a freight forwarder, you are responsible for all duties, taxes, and fees charged upon arrival.

Contact

If you experience any issues with your order, please reach us through our Contact Form